Just because I'm on my iPad, that doesn't mean I want your app. And when I select 'Go to Full Website' guess what? I expect to reach your full website, not your app. The same thing happens on my iPhone.
And why do I have to order in order to see the menu?
And why did it take me 15 minutes to get through the 'Contact Us' menus because you pre-selected what I could even contact you about? And why do I have to select a store when this issue is clearly a corporate issue and not a store issue?
And why is the email response so darn wishy-washy? It's the poorest excuse. In fact, all it did was increase my irritation that has now escalated to 'another place to avoid for the next 10 years'.
Did you assume you are the only pizza place? I can assure you that you are not and in fact, you are the second on my list! But I was looking for a change tonight. And now I know why it's been so long since I ordered from you. I remember now, and guess what? I bet it is a loooong time before I do it again.
I am techie savvy. I get the latest. I work in IT. I am not afraid of Change because that is how I make my living. I can't exist for long without my trusty iPhone at my side. I'm all for technology but it shouldn't be the only way to do things. My mom (85+) uses her PC all the time. My dad (87+) did until he went to the nursing home (and he misses it). But your current means of ordering a pizza means my mom won't be ordering any. And yes, she does like pizza and she can't get Crazy Tomato delivery where she lives.
Oh, and what's worse than being irritated? Had I been connecting with a live human, I would have thought 'Oh it's Friday and everyone is tired' and then not given it a second thought.
Too bad - so sad.
Yours truly,
One really really irritated customer
Hi Carla! Thanks for your visit - I am just now getting around to doing some blog hopping and visiting. I hear ya about the phone apps. I hate my map app, too. Loved your post with your friend going to Ft Worth - laughed out loud! It didn't quite as cold here in E Texas as it did where you are, but it was sure nice while it lasted!
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